WorkshopRS is a creative workshop specializing in handmade decorative masks. All items are made to order and shipped worldwide from Georgia. We ensure quality packaging and timely handover to logistics providers. However, shipping is carried out by independent third‑party carriers, and certain delivery risks are beyond our control.
1.1. Standard masks are typically produced within 7–10 business days.
1.2. Custom or personalized masks require 3 to 8 weeks, depending on complexity and workload.
1.3. Delivery times may be extended due to holidays, high demand, or force majeure circumstances.
2.1. We accept payment through secure platforms, including PayPal.
2.2. By selecting PayPal, you agree to the PayPal Privacy Policy.
2.3. All prices listed exclude taxes, customs duties, or any additional charges applicable in the recipient’s country.
3.1. Orders are shipped through international and national carriers (DHL, FedEx, UPS, national postal services).
3.2. Estimated delivery times:
4.1. The customer is fully responsible for the accuracy, completeness, and correctness of the delivery address entered at checkout. This includes:
4.2. If delivery cannot be completed due to:
WorkshopRS assumes no liability for failed delivery and will not compensate for any resulting losses.
4.3. WorkshopRS cannot intervene with international postal or courier services to correct delivery issues after shipping. Any required actions must be undertaken by the customer.
4.4. Reshipment is available only after the item is returned to our warehouse, provided that:
5.1. International orders may be subject to customs duties, import taxes, or other charges mandated by the recipient country’s regulations.
5.2. The customer is responsible for paying all such customs and import fees.
5.3. Refusal of customs duties equates to refusal of delivery and is handled per the returns policy.
6.1. Custom-made or personalized masks are non-refundable and non-exchangeable.
6.2. Full refund is only available if the order is canceled before it is shipped.
6.3. If the parcel is returned (due to refusal, expired pickup period, address error, etc.), a partial refund may be issued after deducting:
7.1. The customer is responsible for tracking their package using the provided tracking number.
7.2. WorkshopRS assumes no liability for consequences arising from failure to track, including:
