Return Policy
At WorkshopRS, we create handcrafted masks tailored to individual requests and ship them worldwide. Because most of our masks are made to order, returns and exchanges are strictly limited.
1. No returns for custom or personalized masks
- All custom-made masks or masks produced based on a client’s specific preferences are non-refundable and non-exchangeable.
- This includes custom colors, shapes, decorations, sizes, or any other personalized features.
- These items are made specifically for each customer and cannot be resold.
2. Full refund possible only before shipping
- A full refund is only possible if the order is canceled before the item has been shipped.
- In such cases, payment processing fees (e.g., PayPal or bank fees) may be deducted from the refund.
3. Partial refund after shipping
- If the mask has already been shipped, a refund may only be issued partially.
- The following costs will be deducted from the total:
- Shipping costs (both ways)
- Customs and import fees (if applicable)
- Payment processing fees
- The remaining balance will be refunded after the item is returned to us and inspected.
4. Damage during shipping
- All masks are securely packaged for international transport.
- If your item is damaged during shipping, please contact us within 48 hours of delivery, including photos of the damage, packaging, and tracking number.
- While we are not directly responsible for carrier mishandling, we will assist you in filing a claim with the shipping provider.
- Any compensation will depend on the shipping company’s investigation.
5. Refusal to accept delivery
- If a customer refuses to accept the package, a refund (if any) will only be issued after the item is returned to us.
- We will deduct:
- All shipping and return shipping costs
- Customs and import charges
- Payment processing fees
- No refund will be given for custom or personalized masks if the package is refused.
